PICKUP IN-STORE (SLA)

Sphinx Fashion Club – Pickup Service Level Agreement (SLA)

1. Pickup Availability & Processing Time

We offer store pickup as a convenient option for customers at Sphinx Fashion Club in Santa Clarita, CA. Orders will be ready within the following timeframes:

Same-Day Pickup (same_day) – Orders placed before 12:00 PM PST are ready for pick up after one Houre on the same business day.
Next-Day Pickup (next_day) – Orders placed after 12:00 PM PST will be available for pickup the next business day.

2. Pickup Method & Process

Customers must select "Pick up in-store" at checkout and will receive an email/SMS when their order is ready.

Pickup Method (buy) – Customers must complete payment online before picking up their order.
Customers must bring a valid ID and order confirmation to pick up their items.
If someone else picks up the order, they must be listed in the order notes and bring their ID.

3. Pickup Location & Hours

Sphinx Fashion Club Pickup

Location
27532 Sierra Hwy, Canyon Country, CA 91351

Pickup Hours:

Monday – Sunday: 9:00 AM – 7:00 PM PST (Every day)

4. Order Holding Policy

Orders must be picked up within 7 days of the "Ready for Pickup" notification.
If an order is not picked up within this timeframe, it may be canceled, and a restocking fee may apply.

5. Order Delays & Notifications

If an order is delayed due to stock availability, customers will be notified via email/SMS.
In case of unexpected store closures, pickup times may be adjusted, and customers will be informed accordingly.

6. Contact Information

Email: sphinxsmokeshop@gmail.com

Phone: (661) 360-9449