Shipping and Delivery

Welcome to Sphinx Fashion Club  Shipping and Delivery page. We're dedicated to ensuring that your orders reach you in a timely manner while providing transparency about our shipping processes. Please read through the following information carefully to understand how our shipping works.

Shipping Methods

Currently, we exclusively use USPS (United States Postal Service) as our shipping carrier. This ensures reliable and efficient delivery of your orders to various locations across the United States.

Processing and Shipping Schedule

At Sphinx Smoke & Vape Shop, we process and ship orders during business days only. Orders are typically processed within 1-2 business days from the date of purchase. Please note that weekends and holidays are excluded from our processing and shipping schedule.

Order Tracking

Once your order has been shipped, you will receive an email confirmation containing a direct tracking link. This link allows you to monitor the progress of your shipment directly through our website. By clicking on the link, you'll be able to stay informed about the delivery status and anticipated arrival date of your package.

Returns and Exchanges

For information about returns and exchanges, please reach out to our Customer Support team via email at [sphinxsmokeshop@gmail.com]. We are here to assist you with any inquiries or concerns you may have regarding returning or exchanging items.

Shipping Confirmation Emails

We value keeping you informed about your order's journey. Thus, once your order is shipped, a shipping confirmation email will be sent to the email address provided during the order process. This email will contain your tracking information and direct you to our tracking page for real-time updates.

Delivery Delays

While we aim to deliver your orders within the estimated timeframes, unforeseen circumstances such as weather disruptions or carrier issues can occasionally cause delays. Please be assured that we work diligently to minimize such occurrences and appreciate your understanding should any delays arise.

Shipping Insurance

For orders shipped via USPS, they are automatically covered by the shipping insurance provided by USPS. This offers you an added layer of protection should any unexpected issues arise during transit.

If you have any further questions or require assistance, please don't hesitate to contact our Customer Support team at sphinxsmokeshop@gmail.com. We're here to make sure your shopping experience is as smooth and enjoyable as possible.

Thank you for choosing Sphinx Smoke & Vape Shop. We value your trust and are committed to delivering exceptional products and service.

Sphinx Fashion Club – Pickup Service Level Agreement (SLA)

1. Pickup Availability & Processing Time

We offer store pickup as a convenient option for customers at Sphinx Fashion Club in Santa Clarita, CA. Orders will be ready within the following timeframes:

• Same-Day Pickup (same_day) – Orders placed before 12:00 PM PST are ready for pick up after one Houre  on the same business day.
• Next-Day Pickup (next_day) – Orders placed after 12:00 PM PST will be available for pickup the next business day.

2. Pickup Method & Process

Customers must select "Pick up in-store" at checkout and will receive an email/SMS when their order is ready.

• Pickup Method (buy) – Customers must complete payment online before picking up their order.
• Customers must bring a valid ID and order confirmation to pick up their items.
• If someone else picks up the order, they must be listed in the order notes and bring their ID.

3. Pickup Location & Hours

 Sphinx Fashion Club Pickup

 Location
27532 Sierra Hwy, Canyon Country, CA 91351

 Pickup Hours:

• Monday – Sunday: 9:00 AM – 7:00 PM PST (Every day)  
  

4. Order Holding Policy

• Orders must be picked up within 7 days of the "Ready for Pickup" notification.
• If an order is not picked up within this timeframe, it may be canceled, and a restocking fee may apply.

5. Order Delays & Notifications

• If an order is delayed due to stock availability, customers will be notified via email/SMS.
• In case of unexpected store closures, pickup times may be adjusted, and customers will be informed accordingly.

6. Contact Information

Email: sphinxsmokeshop@gmail.com

 Phone: (661) 360-9449